Frequently Asked Questions

There is no flat rate, because a wet bathroom floor and a flooded basement are different jobs. We inspect at no charge and give you a written estimate from Xactimate, the pricing software insurance companies use, so you see the same numbers your carrier would. On a covered loss you pay the deductible. For everything else we offer 0% financing options.

Neither. We do not speak to your insurance company unless you ask us to, and the inspection creates no obligation. You see the thermal images and moisture readings, hear whether the loss looks covered, and decide for yourself. Most sudden losses, like a burst pipe or a failed appliance, are covered. You sign only if you go ahead.

Plan on three to five days of drying for a typical home, after a first day of extraction and setup. A technician visits daily to take readings and reposition equipment where a wall or floor is slow. We remove the equipment only when the readings meet the IICRC standard, then complete the paperwork with your insurance.

In most cases you can. Clean water from a pipe or an appliance is not normally a health risk in the first day or two, and the equipment is noisy and warm but harmless. Water that has sat longer is a different question. If sewage was involved, or mold is already visible, some rooms need to stay closed, and we tell you which during the inspection. Let us know about anyone with breathing problems.

Only your insurance company can answer that, because it depends on your policy and your claim history. What we can do is give you the facts before you decide. The inspection is free and private. You will know what the work costs, you can compare that with your deductible, and then choose whether filing makes sense.

Sometimes, and rarely in full. Mold that follows a covered water loss, such as a burst pipe, is often included, usually up to a stated limit. Mold from long-term damp or poor ventilation generally is not. We tell you what caused yours after a free inspection, your policy decides the rest, and nothing is reported to your insurer unless you decide to file.

Usually not. The work area is sealed off with plastic, so the rest of the house stays in use. For a large job, or one in a bedroom or kitchen, a few nights elsewhere can be easier. We give you an honest answer after the inspection. Tell us if anyone at home has asthma or allergies.

You often cannot tell by looking. We check the moisture in the material, because mold needs damp to grow, and we look behind the surface with a thermal camera. A dry, old stain is cosmetic. A damp wall with spotting and a musty smell is active. The inspection is free, so it costs nothing to find out.

If it returns in an area we treated, we come back and treat it again at no charge. Mold returns when moisture returns, so our job includes finding and drying the source. The commitment covers the areas we treated. It does not cover new leaks elsewhere or the reconstruction work done by others.

It depends on how far the growth has spread and what it has grown into. A patch on drywall is a small job. Mold through a crawl space or behind several walls is not. You get a written estimate from Xactimate after a free inspection, the same price with or without insurance, and 0% financing options.

Only after the fire department says so, and then with care. Soot and smoke residue irritate lungs and skin, floors may be wet and slippery, and the electrical system may be damaged. Go in briefly for essentials if you must. We tell you after the inspection which rooms are usable and which should stay closed.

Yes, when it is treated at the source. Smoke odor lives in soot and in the porous materials that absorbed it, so air fresheners and repainting only hide it for a while. We remove what cannot be cleaned, clean what can, and deodorize the structure itself. Treated in that order, the odor is dealt with and not masked.

It is part of the same loss and we handle it in the same job. Hose water soaks floors, walls and insulation, and if it sits it causes mold growth on top of the fire damage. We extract it, set drying equipment and dehumidifiers, and take daily moisture readings until the structure is dry.

A house fire is the classic covered loss under a homeowners policy, and that usually includes smoke and the water from firefighting. Your policy may also help with living costs if you cannot stay at home, so ask your carrier. We document the loss and bill insurance directly. You pay your deductible.

Yes. Smoke, soot and ash travel a long way past the fire itself, and they settle in attics, in ductwork and in soft materials. We inspect the same way, clean what can be cleaned and deodorize at the source. A home does not have to burn for smoke damage to be an insurance claim, so ask your carrier.

It depends on the source. Water from inside the house, such as a failed hose or a burst pipe, is the kind of sudden loss a homeowners policy normally covers. Water rising from outside, such as runoff or a creek, usually needs separate flood insurance. We identify the source during a free inspection and tell you which policy it points to.

It can be. Water from a supply line is clean, but water that came in from outside, or that has sat for a few days, can carry bacteria and should not be touched. Stay out of standing water near outlets or appliances. We check the source, treat the water accordingly, and tell you which rooms to avoid.

If you can do so safely, stop the source and turn off power to the wet area at the breaker. Do not walk through standing water to reach it. Move valuables and rugs to a dry room, take a few photos for your records, and call us. We answer at any hour and can have a crew on the way while you are still on the phone.

Pumping out the water is normally done the first day. Drying the structure takes three to five days for most properties, longer for a basement that stayed wet for a while. A technician takes readings every day, and we do not pull equipment early. Your project manager gives you a timeline at the start.

Then you pay the same price an insurance company would. We estimate every job in Xactimate, the software insurers use, so there is one price list. We also offer 0% financing options, and the inspection and estimate are free either way, so you can see the cost before deciding.

Cost depends on how much water there is, what it soaked and how hard it is to reach, so a crawl space costs more than a slab floor. We give you a written estimate after a free inspection. It is built in Xactimate, the software insurers price from, so insured and self-pay customers see the same figures. We also offer 0% financing options.

As soon as you can arrange it. In the first hours water is mostly on the surface. Within a day it has moved into drywall, framing and subfloor, and mold growth can start in damp material soon after that. Early extraction means less material to remove later, which is why we keep crews available 24/7.

Often, if the water was clean and we get to it quickly. We extract the water, check the pad and the subfloor underneath with moisture meters, and tell you honestly whether drying it in place makes sense. Carpet that sat for days, or that was soaked by a sewage backup, usually has to go. You see the readings before we decide.

Yes. Crawl space extraction is a regular part of our work. We pump out the standing water, check the vapor barrier and the framing above it, and set drying equipment down there, because a crawl space left damp feeds moisture into the floor overhead. We also try to identify where the water came from so it does not return.

No. Looking is free and it is not a claim. We tell you what we found and whether it appears to be a covered loss, and you decide what to do next. If you file, we help with the first call and provide the documentation. You sign only if you hire us.

The price follows the scope: how many rooms, which materials are wet, how much has to come out. We measure all of that during a free inspection and hand you a written estimate built in Xactimate, the pricing software insurers use. Covered repairs are billed to your insurance and you pay the deductible. For repairs that are not covered, we have 0% financing options.

It depends on how long it stayed wet and what the water carried. Drywall that was wet briefly with clean water can often be dried in place, and so can many hardwood floors if we start early. Material that has swollen, crumbled or sat in dirty water comes out. We show you the moisture readings behind every keep-or-remove decision before anything is taken out.

We do the mitigation: finding the water, removing ruined material, drying the structure and documenting it for insurance. The rebuild itself, new drywall, flooring and paint, is carried out by a reconstruction partner, and we leave the space dry, clean and ready for them. Your project manager coordinates the handover so you are not starting over with a stranger.

No. An estimate is between you and us. We do not contact your insurer unless you ask us to, and nothing is filed by our visit. If you decide to claim, we make the first call with you and supply the documentation. If you decide the repair is smaller than your deductible, you can simply pay for it directly.

Removal of ruined material is usually done in the first day or two. Drying the structure behind it takes three to five days on most jobs, with a technician checking readings every day. After that the space is ready for reconstruction. Your project manager gives you dates at the start and updates them as the readings come in.

Stay out of the affected rooms, and keep children and pets away from them. Whether you can remain in the rest of the house depends on how far the contamination reached and whether you still have a working bathroom. We tell you plainly after the free inspection. If anyone in the home has a weak immune system or breathing problems, let us know.

Sometimes. Many homeowners policies exclude sewer and drain backup unless you added that cover, and the limit on it can be modest. We look at where the backup started and help you read what your policy says, then you decide whether to claim. Nothing is reported to your insurer by having us inspect.

Porous materials that absorbed the waste water: carpet and pad, soaked drywall, insulation, and often baseboards and particleboard cabinets. Framing lumber, and hard surfaces such as concrete and tile, can usually be cleaned, disinfected and dried instead. We list what is coming out and why before we remove anything, and we photograph it for your records.

It depends on how many rooms the sewage reached and how much material has to come out. The inspection is free, and the written estimate that follows is priced in Xactimate, which insurers use themselves. That keeps the price identical whether a carrier pays or you do. For losses that are not covered, ask about 0% financing options.

Usually, once the source is gone. The odor comes from contaminated material and damp, so removing what absorbed the sewage, disinfecting the rest and drying the structure fully is what deals with it. Covering the smell does not work. We keep drying until the readings are normal, because any moisture left behind can bring odor and mold growth back. If a smell lingers after that, tell us and we come back to find what is still holding it.

Often, when the storm created the opening. Rain that enters through wind-damaged roofing or a broken window is the kind of sudden loss most homeowners policies cover. Water that rises from the ground or runs in at grade is usually treated as flood and needs separate cover. We identify how the water got in during a free inspection.

We do not repair roofs. We are a restoration company, so our work is the water inside: removing wet insulation and drywall, drying the structure and documenting the loss. You will need a roofer to tarp or repair the roof, ideally before the next rain. We can start drying in the meantime and will work around their schedule.

Quickly. Wet insulation holds water against the ceiling drywall and the framing, and it does not dry well in place. Within days that can mean sagging ceilings and mold growth. We remove what is saturated, dry the framing and tell you what needs replacing, so the roof repair is not covering up a damp attic.

It depends on how much of the house got wet and what has to come out. We inspect free of charge and price the work in Xactimate, the software insurance companies use, so the estimate your carrier sees is the one you see. If the loss is not covered, 0% financing options are available.

No. We inspect, explain what we found and give you an estimate, and none of that is reported to anyone. If it looks like a covered loss and you want to file, we make the first call with you and send the carrier the photos, readings and room records. You sign only when you decide to go ahead.

In buildings from before about 1980 it turns up in vinyl floor tile and the black adhesive under it, in wrap on pipes and ducts, and in textured or popcorn ceilings. It is also in some wall and attic insulation, and in older siding and roofing. It was used because it resists heat. None of it can be confirmed without testing a sample.

Material that is intact and undisturbed generally releases few fibers, and leaving it in place is sometimes the right call. The risk comes when it is cut, sanded, broken or soaked and crumbling. That is why renovation, demolition and water damage are the moments to test before anyone starts work.

We advise against it. The danger is airborne fibers you cannot see, and ordinary dust masks and shop vacuums do not stop them. Rules on removal and disposal also vary by property type. An inspection costs nothing, so at least find out what you have before deciding. We will tell you honestly if it can be left alone.

You must stay out of the contained area. Whether you need to leave the building depends on where that area is. A basement mechanical room can often be done while you are upstairs, but a kitchen or hallway job usually means being elsewhere. We set this out in the estimate so you can plan.

It depends on the material, how much there is and how hard it is to reach. Floor tile in one room is a modest job. Pipe wrap through a basement or a whole ceiling costs more. After a free inspection and testing you receive an itemized estimate, and 0% financing options are available.

Age is the first clue. Lead paint was banned for residential use in 1978, so any home built before then may have it, usually under newer layers. It is most often found on windows, doors, trim, stairs and porches. The only way to be sure is to test the paint, and a free inspection tells you which surfaces are worth testing.

Lead paint in good condition, under sound newer paint, is usually not a hazard. It becomes a hazard when it chips, when windows and doors rub it into dust, or when renovation sands or cuts through it. Children and pregnant women are most at risk from that dust. If work is planned, test before you start.

You need to stay out of the work area, and for larger jobs it is simpler to be out of the house while we work. The area is sealed with plastic and cleaned before it reopens. We tell you at the estimate stage which rooms are affected and for how long, so you can plan around it.

It depends on how many components contain lead and whether they are removed and replaced, stripped, or sealed in place. Windows and trim in one room is a small job. A whole exterior is not. After an inspection you get an itemized written estimate with no obligation, and we offer 0% financing options.

Federal law requires sellers and landlords of most homes built before 1978 to disclose any lead-based paint they know about, and to give the buyer or tenant the EPA lead pamphlet, before a contract or lease is signed. It does not require you to test or to remove anything. Your agent or attorney can confirm what applies to you, and our written record gives you something accurate to disclose.

Wildfire damage restoration costs vary based on the size and severity of the damage, as well as the specific scope of work your home requires, such as smoke and soot removal, odor remediation, and structural repairs. We start with a free inspection so we can assess the full extent of the damage and put together a clear written scope before any work begins. Most wildfire losses are covered under homeowners insurance, and we direct-bill your carrier and manage the entire claim on your behalf so you are never left navigating that process alone.

We do not offer a money-back guarantee for our wildfire restoration service, but we do back every treated area with a lifetime warranty and a forever look-back, so you have long-term protection on our work. That means if something we restored ever becomes an issue down the line, we stand behind it. We also offer a free inspection with no service charge, so there is no financial risk in getting us out to assess your home after a wildfire event. Our goal is to make sure you feel confident and taken care of every step of the way, from the first call to the final walkthrough.

When wildfire damage strikes, we respond fast. We answer calls 24/7/365 and can be on site quickly for a free inspection, so we can assess the smoke, soot, and fire damage and start stabilizing your home right away. On that first visit, we get to work immediately to keep soot and odor from spreading further through your property. The sooner we're on site, the better we can protect your home and get your family on the path back to normal.

Yes, we offer free quotes for wildfire damage restoration in Spokane and Spokane Valley. We'll come to your home, assess the smoke, soot, and fire damage, and walk you through exactly what the restoration process looks like before any work begins. There's no service charge for the visit, and we'll give you a clear picture of the scope so you're never left guessing. If your damage is covered by homeowners insurance, we also handle the entire claims process on your behalf, including documentation and direct billing to your carrier.

Your family's safety is our top priority from the moment we arrive. We follow strict protocols to keep smoke, soot, and toxic ash contained, so contaminants don't spread to unaffected areas of your home while we work. Our IICRC-certified technicians wear proper protective gear, and we use containment barriers and air scrubbers to maintain clean air quality throughout the restoration process. We also keep you informed at every step through your dedicated project manager, so you always know what's happening in your home and why.